Terms of service

Thank you for choosing Aureaxiom. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, placing an order, or making a purchase, you agree to be bound by these Terms of Service. Please read them carefully.

1. Introduction

Aureaxiom is owned and operated by Chongqing Haoxinhua Trading Co., Ltd., a company registered in Chongqing, China. We provide handcrafted full‑grain leather goods, including bags, backpacks, slings, messengers, and travel accessories, available for purchase online through our website.
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Aureaxiom regarding your use of our website and purchases of our products.

2. Acceptance of Terms

By using our website or submitting an order, you confirm that:
  • You are at least 18 years old or have parental/guardian consent.
  • You agree to comply with all applicable laws and these Terms of Service.
  • All information you provide during checkout is accurate, complete, and current.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

3. Orders & Payments

Order Acceptance

  • When you place an order, you make an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
  • We will confirm acceptance by sending you an order confirmation email. A contract is formed only when we dispatch your order.

Pricing & Payment

  • All prices are listed in US dollars and may change without notice.
  • We accept major credit cards, PayPal, and other payment methods displayed at checkout.
  • You agree to pay all applicable charges, including product price, shipping fees, and any customs duties or taxes required by your destination country.
  • Free shipping is available on all orders over $250, as described in our Shipping Policy.

4. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which includes:
  • Order processing time: 1–3 business days.
  • Estimated delivery times vary by destination.
  • Free standard shipping for orders over $250.
  • International customers are responsible for import duties, taxes, and customs clearance.
For full details, please review our dedicated Shipping Policy page.

5. Returns, Exchanges & Warranty

Returns, exchanges, and product warranties are governed by our Return Policy, which includes:
  • 30‑day return window from delivery for unused, undamaged items in original packaging.
  • Custom or personalized items are non‑returnable.
  • Return shipping costs are the customer’s responsibility, except for defects or our errors.
  • 1‑year warranty against manufacturing defects (stitching, hardware, leather craftsmanship).
  • Warranty does not cover normal wear and tear, misuse, or accidental damage.
For full details, please review our dedicated Return Policy page.

6. Intellectual Property

All content on the Aureaxiom website, including text, images, logos, product designs, graphics, and trademarks, is the exclusive property of Chongqing Haoxinhua Trading Co., Ltd. You may not:
  • Reproduce, distribute, or use our content without written permission.
  • Copy, modify, or create derivative works from our products or designs.
  • Use our trademarks or brand name in a way that implies endorsement or affiliation.

7. User Conduct

You agree not to use our website to:
  • Engage in fraudulent, illegal, or unauthorized activities.
  • Interfere with website security, functionality, or other users’ experience.
  • Upload harmful code, viruses, or malicious content.
  • Collect or store personal information of other users.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. We are committed to protecting your privacy and complying with applicable data protection laws.

9. Limitation of Liability

To the fullest extent permitted by law:
  • Aureaxiom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • Our total liability for any claim related to a product or order is limited to the amount you paid for the product.
  • We are not responsible for delays or damages caused by shipping carriers, customs, weather, or events beyond our control.

10. Governing Law

These Terms of Service are governed by the laws of the People’s Republic of China, without regard to its conflict of law rules. Any disputes shall be resolved through good‑faith negotiation; if unresolved, disputes shall be submitted to the competent courts in Chongqing, China.

11. Contact Us

If you have questions, concerns, or requests regarding these Terms of Service, please contact:
Chongqing Haoxinhua Trading Co., Ltd.
Email: haoxinbusiness@outlook.com
Phone: +86 13023685479
Address: No. 19-24, 1st Floor, Building 15, No. 53 Airport Road, Zhoubai Street, Qianjiang District, Chongqing, China